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Note: For the protection of both the cardholder and us, we will ship the products ordered ONLY to the billing address your bank has on file for the credit card number. If the shipping address and billing address do not match, the order will not be processed and you will be notified by e-mail.
Many parts are for off-road use only. As with any racing activity, there are risks at performance modifications. All installations are at the customers own risk. OptionImports.com holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market performance products. Some items listed are legal in California only for racing vehicles which may never be used on a public highway.
Sales Policies: Payment can be made through PayPal only. For instructions on ordering via Cashiers Check or Money Order, please email us. California residents are charged an 8.25% sales tax. Prices are subject to change without notice. If you wish to pre-pay your order, contact us for an exact payment amount for parts and shipping. Pre-payment will include charge for parts and freight. All orders will be sent via ground service (domestic), unless otherwise specified. Orders are normally processed 1 - 3 business days on receipt of order. After carrier attempts to deliver the merchandise three times, the order will be returned to Import Store and will only be reshipped at the buyers expense. All returned items must have a Return Authorization number. A 20% re-stocking charge is normally assessed on all authorized returns.
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International Orders: For International Orders, please email us with the product(s), quantity and shipping address for a price quote. Payment for international orders must be pre-paid by certified cashiers check, money order, Paypal or money wire transfer. All in U.S. Currency. Shipping is either U.S. Postal Service or UPS Worldwide Express, customers choice. Large packages must go UPS. All orders shipped via UPS Worldwide Express are insured to the total value.
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Cancellations:
- Absolutely no cancellations on special order items (turbo kits, intercoolers, wheels, exhaust systems, downpipes, brake kits, coil over kits etc).
- Cancellations for regular in stock items will be subjected w/ a 20% Restocking Fee.
- Back order items, you can cancel at any time w/ no penalty.
- Cancellation must be made by calling our office directly, do not email or fax us.
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Backorders: If for some reason an item on your order is temporarily out of stock, you will be notified via phone or email and we will backorder that item for you and hold your order. As soon as the backordered item arrives at our warehouse your complete order will be shipped. Your credit card will not be billed until the order is shipped.
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Refund Policies: Absolutely no refunds on turbo kits, intercoolers, wheels, exhaust systems, downpipes, brake kits, coil over kits, special orders or electronic parts.
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Return Policies: All returns must be notified within 10 days of delivery. All returns must be accompanied by an Return Authorization (RA) number. You can request an RMA number by sending us an e-mail to info@streetpoweronline.com. In your email please include the following:
- Order number
- Reason for returning
- Your name
- Phone number and e-mail address
General Return Guidelines: Within 5 days of receipt of your order, you may return products that:
- Are in their original packaging/unopened
- Have original manufacturer information
- Are not damaged
- Do not have missing parts
These returns still require an RA number (see above) and all non-defective returns are subject to a 20% re-stocking fee.
All return freight charges must be prepaid by the customer. There are no refunds on freight. The cost of shipping will be credited only in those instances where the return is a result of our error.
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Damaged Products: Before signing for your package, make sure the box or packing tape has not been damaged. If box looks like it has been tampered with or damaged during shipping, do not sign! If your product has been damaged in shipment, you must contact us within 24 hours of receipt. Please e-mail us immediately at damages@streetpoweronline.com We will respond within 24 hours and will guide you through a return and replacement process.
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Manufacturer's Warranty: All parts are covered ONLY by the Manufacturer Warranty. Manufacturer warranties vary and are included with your product and should be reviewed carefully for additional information.
By viewing this document, you are agreeing to the terms and guidelines listed herein.
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